Job Description
Join our award-winning team at the Grand Hotel Washington as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to create memorable first impressions for our guests. No prior experience is required—comprehensive training will be provided. This is your gateway to a thriving career in hospitality with growth opportunities into management roles.
As the face of our luxury property, you'll manage check-ins/out, handle guest inquiries, and resolve concerns with professionalism. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and start your journey in hospitality excellence!
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for service requests
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service and attention to detail
- Assist with concierge services, local recommendations, and special requests
- Resolve guest complaints with empathy and solution-oriented approaches
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities with a calm demeanor under pressure
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- Valid work authorization for the United States
- No hospitality experience required—training provided