Job Description
Join Chicago's premier hospitality team as a Front Desk Agent with weekly pay! At Grand Plaza Hotels, we're seeking passionate professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive wages, flexible scheduling, and a dynamic work environment where your contributions are valued every week.
As the first point of contact for our international guests, you'll showcase Chicago's legendary hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers immediate weekly compensation and opportunities for career growth within our award-winning chain.
Responsibilities
- Manage efficient guest check-in/check-out procedures using Opera PMS system
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Uphold brand standards through professional communication
- Assist with luggage handling and concierge services
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent