Job Description
Join our award-winning team at Grand Charlotte Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable first impressions for our guests. No prior experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Charlotte's premier destinations.
Responsibilities
- Warmly greet and check in/out guests with exceptional professionalism
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through cleanliness and organization
- Utilize property management systems effectively
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Positive attitude and service-oriented mindset
- Ability to work flexible hours including nights/weekends
- Basic computer literacy and comfort with technology
- Attention to detail and multitasking abilities
- Team player with collaborative spirit