Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to join our vibrant team in Tampa. No prior experience is necessary – we provide comprehensive training to ensure your success. As the first point of contact, you'll create memorable guest experiences while managing check-ins, reservations, and inquiries in our luxury waterfront resort. Join us in delivering exceptional service and building your future in hospitality.
Responsibilities
- Provide warm, professional guest check-in/check-out services
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve concerns with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Execute daily front desk operations including key coding and security procedures
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Zero experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Positive, energetic attitude with customer service focus
- Ability to work flexible shifts including weekends/holidays
- Valid Florida driver's license (preferred)