Job Description
Join our award-winning hospitality team at Grand Hotel Wichita! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No experience is necessary – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in the heart of Kansas.
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Answer phone inquiries and provide exceptional guest assistance
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and maintain positive relationships
- Uphold cleanliness and organization of the front desk area
Qualifications
- No prior experience required – we train motivated candidates!
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Punctual, reliable, and customer-focused attitude
- Ability to multitask in a fast-paced environment
- Positive problem-solving mindset
- Must be authorized to work in the United States