Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland and launch your hospitality career! We're seeking energetic Front Desk Agents with no prior experience to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive training, health benefits, and opportunities for advancement. Work in a stunning Art Deco setting while exploring Cleveland's vibrant attractions – from the Rock & Roll Hall of Fame to West Side Market.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- Career growth opportunities
- Free parking
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignmentsRespond to guest inquiries with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism
- Operate switchboard and manage voicemail systems
- Assist with luggage and concierge services
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and customer service skills
- Proficient with basic computer applications
- Ability to stand for extended periods
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and problem-solving mindset
- Valid Ohio driver's license preferred