Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. This shift-based role offers full-time opportunities with competitive pay and comprehensive training. If you're passionate about customer service and ready to start a rewarding career in the hotel industry, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Manage multi-line phone systems and direct communications appropriately
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare daily reports for management
- Uphold brand standards through professional appearance and service delivery
Qualifications
- No prior experience required – we provide comprehensive paid training!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer applications
- Valid work authorization in the United States