Job Description
Launch your hospitality career with Grand Texas Hospitality! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests at our flagship Austin location. No prior experience is required – we provide comprehensive training to help you succeed. Join our dynamic team where your passion for customer service will shine!
As a Front Desk Agent, you'll manage check-in/check-out processes, handle guest inquiries with professionalism, and ensure seamless hotel operations. We offer competitive compensation, growth opportunities, and a supportive work environment. If you're a people person with a positive attitude, apply today to start your journey in the exciting world of hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS software
- Respond to guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Handle reservation modifications and confirmations
- Uphold brand standards and maintain a clean, welcoming lobby area
- Assist with special requests and local recommendations
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening