Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! No prior experience needed – we provide comprehensive training to ensure your success. As the first point of contact for our esteemed guests, you'll create unforgettable experiences while enjoying competitive pay, benefits, and growth opportunities in the heart of downtown Seattle.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Maintain meticulous records of guest preferences and special requests
- Coordinate with housekeeping, maintenance, and dining departments seamlessly
- Process payments and manage cash drawer operations securely
- Uphold brand standards through cleanliness and attentive service at all times
Qualifications
- No experience required – we welcome career changers and recent graduates
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-centric mindset
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems and reservation software
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and commitment to teamwork
- High school diploma or equivalent required