Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Minneapolis as a Front Desk Agent! We're seeking passionate individuals eager to start their careers in luxury guest services. No prior experience is required – we provide comprehensive training to develop your skills in reservation systems, guest relations, and concierge services. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic downtown location. Our team-centric environment offers daily support from experienced mentors and a path to grow into supervisory roles.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using our property management system
- Address guest requests promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong interpersonal communication and customer service instincts
- Proficiency with basic computer applications (training provided for hotel systems)
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and eagerness to learn hospitality standards
- Valid work authorization in the United States