Job Description
Welcome to the heart of Albuquerque! We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning team. If you are a people person with a positive attitude looking to launch a career in the hospitality industry, we want to meet you. We provide comprehensive training for candidates with no prior experience, focusing on customer service excellence and operational efficiency.
As the first point of contact for our guests, you will play a crucial role in creating memorable stays. We offer a competitive salary, health benefits, and a supportive environment that encourages professional growth.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression upon arrival.
- Manage check-in and check-out procedures efficiently using our property management system.
- Answer incoming calls and emails promptly, responding to guest inquiries and resolving issues.
- Process payments and handle guest requests, including room service, housekeeping, and local recommendations.
- Maintain a clean and organized front desk area and lobby environment.
- Assist with administrative tasks such as filing, data entry, and scheduling.
Qualifications
- High school diploma or equivalent.
- Excellent verbal communication and interpersonal skills.
- Friendly demeanor with a genuine desire to help others.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to stand for extended periods and lift up to 20 lbs.