Job Description
Welcome to Grand Horizon Hospitality, where your career begins with a warm welcome. We are currently seeking a Front Desk Agent to join our dynamic team in Albuquerque, New Mexico. We are proud to offer a unique opportunity for individuals with no prior experience to launch a successful career in the hospitality industry.
We believe in investing in our team members. That is why we provide comprehensive training, mentorship, and a supportive environment where you can thrive. As the face of our brand, you will play a crucial role in creating memorable experiences for every guest who walks through our doors.
Why Join Us?
- No prior experience required – we train you from the ground up.
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance available for full-time employees.
- Career advancement opportunities within the company.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system.
- Answer multi-line phone systems and respond to guest inquiries via email or in person promptly.
- Handle guest requests, such as room changes, wake-up calls, and local recommendations, with a smile.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Process payments accurately and prepare daily reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
Qualifications
- High school diploma or GED equivalent is preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and demeanor.
- Basic computer literacy and ability to learn new software quickly.
- A positive attitude and a genuine passion for helping others.