Job Description
Are you ready to launch a rewarding career in the heart of Georgia?
Grand Plaza Hospitality is currently seeking dynamic and service-oriented Front Desk Agents to join our elite team in Atlanta. We are a premier hotel group dedicated to creating memorable experiences for every guest who walks through our doors.
While prior hospitality experience is a plus, it is not required. We are looking for individuals with a vibrant personality, a strong work ethic, and a genuine desire to learn. If you are passionate about guest satisfaction and want to grow within a supportive environment, we want to meet you!
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training program for all new hires.
- Employee discounts on dining and amenities.
- Opportunities for career advancement within the group.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional first impression.
- Check-In/Out: Manage the check-in and check-out processes efficiently using our property management system.
- Communication: Answer incoming calls and emails promptly, directing inquiries to the appropriate departments with a polite and helpful tone.
- Problem Solving: Handle guest complaints and special requests with patience and professionalism to ensure high satisfaction scores.
- Operations: Assist in maintaining the lobby and common areas to ensure the property is pristine and welcoming at all times.
- Admin: Process payments accurately and prepare daily shift reports.
- Coordination: Collaborate with housekeeping and maintenance teams to address guest needs in a timely manner.
Qualifications
- No Experience Required: We provide full training for candidates with a strong attitude and willingness to learn.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and the ability to quickly learn new software.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Appearance: Professional appearance and a friendly, approachable demeanor.
- Physical Demands: Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).