Job Description
Welcome to Grand Hyatt Austin, a landmark destination in the heart of the city. We are currently seeking energetic and dedicated individuals to join our front-of-house team. We are proud to offer Hotel Staff Needed positions with a focus on growth and development, no experience required for the right candidates.
If you are a people-person with a passion for hospitality and a desire to provide exceptional guest experiences, we want you to be part of our family. We provide comprehensive training and a supportive environment where you can build a rewarding career in the luxury hotel industry.
Responsibilities
- Check guests in and out of the hotel efficiently and accurately using the property management system.
- Handle customer inquiries, complaints, and special requests with a solution-oriented and friendly attitude.
- Process payments, including cash, credit cards, and checks, ensuring all transactions are accurate and secure.
- Answer incoming calls and manage the front desk switchboard with professionalism.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet our high standards of cleanliness.
- Provide information about local attractions, dining, and transportation to enhance the guest stay.
- Assist in maintaining a safe, secure, and welcoming environment for all visitors.
Qualifications
- No prior hospitality experience required; we value attitude and eagerness to learn.
- High school diploma or equivalent (GED) is preferred.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and ability to learn new software quickly.
- A neat, professional appearance and excellent grooming standards.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Valid Driver's License is a plus.