Job Description
Join Our Award-Winning Team Today
We are seeking a charismatic and organized individual to join our dynamic team at our premier Baltimore location. We pride ourselves on exceptional guest service and are looking for friendly faces to welcome visitors to our hotel. No prior experience is necessary; we provide comprehensive on-the-job training to help you succeed.
Why Choose Horizon Hospitality?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Full Benefits: Health, dental, vision, and 401(k) matching available.
- Career Growth: Clear pathways for advancement within the organization.
- Modern Facility: Work in a newly renovated, upscale environment.
Your Key Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using hotel management software.
- Answer incoming phone calls and respond to emails with professionalism and speed.
- Manage guest inquiries, requests, and complaints with a solution-oriented mindset.
- Handle cash transactions and credit card payments with 100% accuracy.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
What We Are Looking For
- No Experience Required: We are happy to train the right candidate from scratch.
- High school diploma or GED is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask and remain calm under pressure during peak hours.
- Friendly, approachable, and service-oriented personality.
- Basic computer literacy and typing skills.
- Availability to work flexible shifts, including weekends and holidays.
Don't miss this opportunity to launch your career in the hospitality industry in Baltimore, MD. Apply today to join Horizon Hospitality Group!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using hotel management software.
- Answer incoming phone calls and respond to emails with professionalism and speed.
- Manage guest inquiries, requests, and complaints with a solution-oriented mindset.
- Handle cash transactions and credit card payments with 100% accuracy.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
Qualifications
- No Experience Required: We are happy to train the right candidate from scratch.
- High school diploma or GED is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask and remain calm under pressure during peak hours.
- Friendly, approachable, and service-oriented personality.
- Basic computer literacy and typing skills.
- Availability to work flexible shifts, including weekends and holidays.