Job Description
Are you a people person looking to launch your career in hospitality? Grand Central Hotel Group is seeking a friendly and organized Front Desk Agent to join our dynamic team in Fresno, CA. We are currently hiring for entry-level positions and value personality and work ethic over prior experience.
As the first point of contact for our guests, you will set the tone for their stay. We offer comprehensive training, competitive benefits, and a supportive environment where you can grow professionally. If you are reliable, energetic, and ready to start, we want to meet you!
Why Join Us?
- No Experience Necessary: We provide full training for motivated candidates.
- Competitive Pay: Earn between $16.00 and $19.00 per hour.
- Flexible Scheduling: We work with your availability to fit your lifestyle.
- Career Growth: Clear pathways to management roles within our company.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and ensure a smooth check-in and check-out process.
- Communications: Answer incoming calls, respond to emails, and manage the hotel’s front desk inquiries professionally.
- Reservations: Assist with making reservations, updating guest profiles, and managing room availability.
- Guest Services: Handle guest requests, resolve complaints, and provide local recommendations and assistance.
- Administrative Duties: Perform basic bookkeeping, cash handling, and data entry tasks accurately.
- Lobby Maintenance: Ensure the lobby and public areas are clean, organized, and welcoming at all times.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, friendly, and customer-service-oriented mindset.
- Technology: Basic computer literacy and familiarity with POS systems is a plus (training provided).
- Availability: Must be available to work weekends, holidays, and rotating shifts.
- Physical Requirements: Ability to stand for long periods and lift light furniture or supplies.