Job Description
Welcome to The Grand Plaza Hotel, where hospitality meets excellence. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. As the first point of contact for our guests, you will play a pivotal role in ensuring an exceptional experience that keeps our visitors returning.
We pride ourselves on offering weekly pay, comprehensive training, and a supportive work environment. If you are a dedicated professional with a passion for service, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using our hotel property management system (PMS).
- Manage reservations and handle incoming guest inquiries via phone, email, and in-person.
- Resolve guest complaints and issues with a focus on service recovery and guest satisfaction.
- Maintain the front desk area to ensure a pristine and professional appearance at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments and manage cash drawers accurately.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or GED required; hospitality or business degree preferred.
- Previous experience in front desk operations or customer service is a plus.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Must be able to stand for extended periods and lift moderate weights.