Job Description
Are you ready to start a rewarding career in hospitality?
We are urgently hiring a dedicated Hotel Front Desk Agent to join our dynamic team in Cincinnati, Ohio. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to meet you.
As part of our team, you will be the face of our hotel, ensuring our guests feel welcomed from the moment they arrive. We offer flexible shift work opportunities and a competitive benefits package for full-time employees.
Why Join Us?
- Competitive hourly wage ($15.00 - $22.00)
- Health, Dental, and Vision Insurance
- Employee Discount on Room Nights
- Opportunities for Career Advancement
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and provide a seamless departure experience.
- Reservations: Manage incoming phone calls and online bookings to ensure accurate room assignments and rates.
- Problem Solving: Handle guest inquiries, complaints, and requests promptly to ensure high levels of guest satisfaction.
- Security: Verify guest identities, secure the front desk area, and follow all hotel security and safety protocols.
- Operations: Maintain an organized front desk, manage cash transactions, and reconcile daily reports.
- Shift Coordination: Cover various shifts, including weekends and holidays, as required by hotel operations.
Qualifications
- Experience: Previous experience in hospitality, guest services, or front desk operations is preferred.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays.
- Technology: Proficiency in Microsoft Office and hotel property management systems (PMS).
- Education: High school diploma or GED required.
- Interpersonal: A friendly, outgoing personality with a strong focus on customer service excellence.