Job Description
Are you a people person looking to launch a rewarding career in the hospitality industry? Grand Harbor Hotel & Suites is currently seeking enthusiastic and dedicated Front Desk Agents to join our dynamic team in Baltimore, Maryland.
We believe in promoting from within and are proud to offer no experience required positions for motivated individuals who possess a great attitude and a willingness to learn. As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay.
Join us today and grow your career in one of the most vibrant cities on the East Coast!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival and departure, ensuring a high level of customer service.
- Check-in/Check-out: Efficiently process guest registrations, verify information, and handle payments using our Property Management System (PMS).
- Guest Assistance: Answer incoming phone calls and respond to email inquiries regarding reservations, directions, and local area attractions.
- Lobby Management: Maintain a clean, organized, and welcoming lobby environment at all times.
- Information Desk: Assist guests with check-in procedures, room keys, and any special requests.
- Problem Solving: Handle guest complaints or issues promptly and professionally to ensure guest satisfaction.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior experience necessary; we provide comprehensive on-the-job training.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer proficiency is required; familiarity with hotel software is a plus but not mandatory.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).