Job Description
Welcome to the heart of Boston! We are seeking a welcoming and professional Front Desk Agent to join the prestigious team at The Eliot Hotel. If you are a friendly individual looking to start your career in luxury hospitality and have no prior experience, we want to hear from you. We offer comprehensive training to help you succeed in this dynamic role.
As a Front Desk Agent, you will be the first point of contact for our esteemed guests. You will play a crucial role in ensuring a memorable stay by providing exceptional customer service, managing reservations, and maintaining the highest standards of professionalism.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently and accurately.
- Answer incoming phone calls and emails with a polite and professional demeanor.
- Assist guests with local recommendations, directions, and inquiries regarding hotel services.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash handling and credit card transactions with strict adherence to security protocols.
- Resolve guest complaints and issues promptly to ensure guest satisfaction.
Qualifications
- High school diploma or GED is required.
- No prior experience required; we value attitude and enthusiasm over experience.
- Excellent verbal communication and interpersonal skills.
- A professional appearance and grooming standards.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency and familiarity with hotel management software is a plus but not mandatory.