Job Description
Welcome to Charlotte Hospitality Group, where we create unforgettable experiences for every guest. We are currently seeking a friendly and organized Front Desk Agent to join our thriving team in the heart of Charlotte. We are proud to offer a supportive environment where no prior experience is necessary—we provide all the training you need to succeed.
If you are a motivated individual looking to start a rewarding career in the hospitality industry, this is the perfect opportunity for you. Join us in shaping the first impression of our guests every day.
What We Offer:
- Competitive hourly wage ranging from $15.00 to $18.00.
- Comprehensive on-the-job training for all new hires.
- Flexible scheduling to accommodate work-life balance.
- Employee discounts on dining and amenities.
- Career advancement opportunities within the property.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage the check-in and check-out process efficiently using our property management system.
- Answer incoming phone calls and respond to emails with a professional and polite tone.
- Address guest inquiries regarding local attractions, dining, and services.
- Maintain the front desk area to ensure it is tidy, organized, and fully stocked.
- Process payments and handle cash or credit transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent is required.
- Strong interpersonal and communication skills are essential.
- A friendly, approachable, and professional demeanor is a must.
- Ability to work weekends, holidays, and varying shifts as required.
- Basic computer literacy and typing skills.
- Reliable transportation and a valid ID.
- Willingness to learn and adapt in a fast-paced environment.