Job Description
Join Our Team at The Grand Plaza Hotel!
We are currently seeking energetic and friendly individuals to join our hospitality team as Front Desk Agents. We believe that a great attitude is just as important as experience, which is why we offer comprehensive on-the-job training to all new hires. If you are looking to start a rewarding career in the hotel industry in Charlotte, this is the perfect opportunity for you.
Why Join Us?
- No Experience Necessary: We teach you everything you need to know.
- Competitive Pay: Earn a great hourly rate plus potential tips.
- Growth Opportunities: Fast-track career paths within the hotel management.
Don't let a lack of experience hold you back. Apply today and become part of our family!
Responsibilities
- Check guests in and out efficiently using the hotel management system.
- Answer incoming calls and manage the front desk switchboard with professionalism.
- Handle cash, credit card, and check payments accurately.
- Respond to guest inquiries regarding local attractions, dining, and services.
- Maintain a clean, organized, and welcoming reception area.
- Resolve guest complaints and issues promptly to ensure a 5-star experience.
- Assist with room assignments and key card management.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and typing skills.
- Strong problem-solving abilities and a positive attitude.
- Must present a professional appearance.