Job Description
Are you a people person looking for a rewarding weekend role in El Paso?
Join the dynamic team at Sun City Luxury Suites, where we pride ourselves on delivering world-class hospitality. We are currently seeking a highly motivated and professional Front Desk Agent to join our operations, specializing in our high-demand weekend shifts. If you thrive in a fast-paced environment and love making guests feel welcome, we want to meet you.
As a Weekend Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly rate and a supportive work environment in the beautiful Sun City.
Responsibilities
- Guest Relations: Provide exceptional customer service by greeting guests warmly, checking them in/out efficiently, and answering inquiries about local attractions and amenities.
- Operations Management: Manage the front desk switchboard, handle correspondence, and ensure all lobby areas are tidy and presentable.
- Reservation Support: Assist with front desk operations including verifying reservations, processing payments, and managing room keys access.
- Problem Resolution: Address guest concerns and complaints immediately and professionally to ensure guest satisfaction and retention.
- Shift Reporting: Accurately complete end-of-shift reports, including daily occupancy and financial transactions.
- Team Collaboration: Communicate effectively with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
Qualifications
- Experience: Previous hospitality or front desk experience is preferred, but we are willing to train the right candidate with a strong work ethic.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays as required.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Must maintain a professional, polished appearance and demeanor at all times.
- Technology: Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Flexibility: Ability to stand for long periods and handle physical tasks such as lifting luggage.