Job Description
Are you passionate about creating unforgettable guest experiences? Grandview Hotel Group is seeking a dedicated Hospitality Associate to join our dynamic team in Columbus, Ohio. We pride ourselves on delivering world-class service in a premium environment.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the highest standard of care. We offer a competitive benefits package, including health insurance, paid time off, and a generous employee discount program.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage the check-in and check-out process efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Process payments and prepare accurate daily reports.
- Support special events and banquet setups as needed.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in the hospitality or customer service industry is preferred.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Friendly, approachable, and detail-oriented demeanor.
- Basic computer literacy and knowledge of property management systems.