Job Description
Welcome to the Grand Plaza Hotel & Suites, where luxury meets hospitality. We are currently seeking a Front Desk Agent to join our dynamic team in the heart of Chicago. Whether you are just starting your career in hospitality or looking for a stable full-time role, we provide comprehensive training and a supportive environment for our employees.
As a Front Desk Agent, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We pride ourselves on our premium service standards and are looking for individuals who are eager to learn, detail-oriented, and passionate about creating memorable experiences.
Why Join Us?
- No prior experience required—we train you!
- Competitive hourly wage with performance bonuses.
- Employee discounts on hotel stays and dining.
- Opportunities for advancement within the hotel chain.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming phone calls and respond to emails promptly.
- Handle guest inquiries, requests, and complaints with patience and professionalism.
- Process payments and handle cash transactions accurately.
- Maintain a clean and organized front desk area and lobby.
- Assist with administrative tasks such as filing and data entry.
Qualifications
- No prior experience required; we provide on-the-job training.
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and typing skills.
- A friendly, approachable, and professional demeanor.
- Ability to stand for extended periods.