Job Description
We are seeking a friendly and professional Front Desk Agent to join our award-winning team in the heart of Chicago. This is an entry-level position perfect for individuals looking to launch a career in the hospitality industry. We value attitude over experience and offer comprehensive on-the-job training to help you succeed.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. If you have a strong work ethic, excellent communication skills, and a desire to grow within a dynamic company, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Answer and redirect incoming phone calls professionally and efficiently.
- Manage the front desk operations, including handling inquiries, processing payments, and managing mail.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with directions, recommendations, and any special requests they may have.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Perform general administrative duties as required, such as data entry and filing.
Qualifications
- High school diploma or GED required.
- No prior hospitality experience necessary; we will train the right candidate.
- Strong verbal communication skills and a positive, customer-focused attitude.
- Basic computer literacy and familiarity with smartphones/tablets.
- Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Must be able to work flexible shifts, including weekends and holidays.
- Valid state-issued ID and proof of eligibility to work in the US.