Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our luxury boutique hotel in downtown Fort Worth. We're seeking passionate hospitality professionals who thrive in dynamic environments and create unforgettable guest experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio of premium properties. Our culture celebrates excellence, innovation, and teamwork.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts & wellness programs
- Professional development stipend
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage room reservations, cancellations, and rate adjustments
- Resolve guest inquiries and complaints with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, maintain accurate financial records, and balance cash drawers
- Market hotel amenities and local attractions to enhance guest experiences
- Execute upselling strategies to maximize room revenue
Qualifications
- Minimum 2 years front desk or guest services experience in luxury hospitality
- Proficiency with property management systems (Opera, Opera Cloud preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid Texas driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- First Aid/CPR certification preferred