Job Description
Join our dynamic team as a Front Desk Agent at Nashville's premier hospitality destination! We're urgently hiring motivated professionals to provide exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be part of Music City's vibrant hospitality scene. Immediate start available!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Perform nightly audits and report generation
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and local services
- Strong attention to detail and multitasking ability