Job Description
Join our vibrant team at Grand Horizon Hotels as a Hotel Front Desk Agent – the perfect entry point into the hospitality industry! No prior experience is required – we provide comprehensive training to help you thrive. You'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, check-outs, and inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
We're seeking enthusiastic individuals with a passion for customer service and a positive attitude. If you're ready to start a rewarding career in hospitality without needing previous experience, we want to meet you!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservations via phone and in-person with precision
- Respond promptly to guest inquiries and resolve concerns
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Basic computer proficiency and ability to learn systems quickly
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and positive demeanor
- No prior hotel experience required – training provided!