Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking dynamic individuals to deliver exceptional guest experiences at our iconic downtown location. Immediate openings available for passionate hospitality professionals ready to thrive in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our global hospitality brand.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest stays
- Maintain security protocols for guest safety
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with hotel management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Valid work authorization for US employment
- Spanish language skills highly valued