Job Description
Welcome to the Grand Dallas Hotel, where luxury meets genuine hospitality. We are currently seeking a passionate and energetic Front Desk Agent to join our dynamic team in the heart of downtown Dallas. We pride ourselves on delivering world-class service and are looking for individuals who are ready to start their career in the hospitality industry with a company that invests in its people.
This is an excellent opportunity for motivated individuals with a friendly demeanor. No prior experience is required—we provide comprehensive training to help you master the art of hospitality. If you are looking for a stable, full-time position with growth potential, we want to meet you.
Why Join Us?
- Competitive hourly pay ($16.00 - $18.00).
- Comprehensive training program for new hires.
- Employee discount on hotel stays and dining.
- Opportunities for career advancement within the organization.
Responsibilities
- Greet & Welcome: Provide a warm, professional greeting to all guests upon arrival and departure, setting the tone for their stay.
- Check-In/Out: Efficiently process guest registrations, check-outs, and payments using the Property Management System (PMS).
- Communication: Handle incoming calls, emails, and reservation requests with accuracy and a friendly tone.
- Guest Assistance: Provide local recommendations, answer inquiries regarding hotel amenities, and resolve any guest concerns promptly.
- Lobby Maintenance: Maintain a clean, organized, and welcoming environment in the lobby and front desk area.
- Security: Monitor security cameras and access logs to ensure the safety and security of all guests and property.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Education: High school diploma or equivalent required.
- Attitude: A positive, outgoing personality with a strong desire to serve others.
- Communication: Excellent verbal and written communication skills.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Skills: Basic computer literacy and typing proficiency.