Job Description
Welcome to The Great Lakes Hotel Management. We are currently seeking enthusiastic individuals to join our team as Front Desk Agents in the vibrant heart of Detroit. Even if you are new to the hospitality industry, we want to hear from you. We provide comprehensive on-the-job training to help you thrive in this role.
Our mission is to deliver world-class hospitality to our guests while cultivating a supportive, inclusive, and professional work environment. If you possess a positive attitude and a willingness to learn, we are the perfect place for your career to begin.
Why Join Us?
- Competitive Pay: $15.00 - $18.00 per hour based on experience.
- No Experience Needed: We offer paid training for all new hires.
- Employee Benefits: Health insurance, paid time off, and employee discounts.
- Growth Opportunities: Clear pathways to management roles within the company.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Answer incoming phone calls professionally and route them to the appropriate department.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local recommendations and resolve any inquiries or complaints with a smile.
- Process reservations and manage room keys and access cards.
- Cashier duties, including balancing daily deposits and credit card settlements.
Qualifications
- No prior hospitality experience required; we value attitude over experience.
- High school diploma or GED equivalent is required.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy (training provided for specialized software).
- A professional appearance and a friendly demeanor.