Job Description
We are currently urgently hiring a friendly and organized Front Desk Agent to join our growing team in Detroit, Michigan.
This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required. We provide comprehensive training and mentorship to help you succeed.
If you have a positive attitude and a passion for helping others, we want to hear from you!
Responsibilities
- Provide a warm, welcoming greeting to all guests and visitors.
- Assist guests with the check-in and check-out process efficiently and accurately.
- Answer incoming phone calls, manage emails, and route inquiries appropriately.
- Maintain a clean, organized, and professional front desk area.
- Handle guest requests, complaints, and information inquiries with patience and professionalism.
- Process payments and ensure accurate cash handling and credit card transactions.
- Collaborate with the housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand for extended periods and lift up to 20 lbs.
- Must be available to work flexible shifts, including weekends and holidays.
- A valid driver's license is a plus but not mandatory.