Job Description
We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of downtown Detroit. This is an urgent hiring opportunity designed for individuals looking to start a rewarding career in the hospitality industry. No prior experience is necessary; we provide comprehensive on-the-job training to help you succeed.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience. We are looking for enthusiastic individuals who are eager to learn and ready to contribute to our team's success.
Responsibilities
- Greet and welcome guests warmly upon arrival and ensure a seamless check-in and check-out process.
- Manage incoming phone calls, emails, and guest inquiries with a professional and polite tone.
- Assist guests with local recommendations, directions, and any special requests or needs.
- Handle administrative tasks such as filing, data entry, mail distribution, and maintaining records.
- Ensure the front desk area and lobby are clean, organized, and presentable at all times.
- Process payments and handle cash transactions accurately according to company policies.
Qualifications
- No previous front desk or hospitality experience is required; we value attitude and eagerness to learn.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Basic computer literacy and proficiency with Microsoft Office applications.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and a positive work ethic.
- Must be detail-oriented and capable of multitasking in a fast-paced environment.