Job Description
Are you a people person looking to kickstart your career in the hospitality industry? We are seeking a friendly and organized Front Desk Agent to join our growing team in Fresno, CA. We value attitude over experience—training is provided for the right candidates! You will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear paths to management and specialized roles.
- Benefits: Comprehensive health insurance, paid time off, and employee discounts.
We are looking for individuals who are eager to learn and committed to delivering excellence in service.
Responsibilities
- Warmly greet and welcome guests upon arrival with a professional and enthusiastic demeanor.
- Manage the check-in and check-out processes efficiently using our property management system (PMS).
- Answer incoming phone calls and emails promptly, directing messages to the appropriate department.
- Handle guest inquiries, special requests, and complaints with a focus on customer satisfaction and problem resolution.
- Assist in maintaining the cleanliness, organization, and aesthetic appeal of the front desk area and lobby.
- Process payments accurately and handle cash handling procedures in compliance with company policies.
- Monitor the lobby area and ensure security protocols are followed at all times.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Basic computer proficiency (typing and navigating operating systems).
- Must possess a valid driver's license and reliable transportation.
- A positive attitude and a willingness to learn new skills are essential.