Job Description
Are you a people person looking for your first job in the hospitality industry? Sunset Inn & Suites Fresno is seeking a friendly and organized Front Desk Agent to join our growing team.
We understand that starting a career in hospitality is exciting! That is why we are looking for motivated individuals with no prior experience. We provide comprehensive training to ensure you feel confident and ready to welcome our guests.
Join us in creating memorable experiences for travelers from all over the world in the heart of the Central Valley.
Responsibilities
- Greet guests warmly upon arrival and provide a positive first impression.
- Check guests in and out efficiently using the property management system.
- Answer incoming phone calls and respond to email inquiries promptly.
- Process payments and handle cash transactions with accuracy.
- Assist guests with directions, local recommendations, and special requests.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Handle basic complaints or issues and escalate to management when necessary.
Qualifications
- No prior hospitality experience is required; we value attitude and willingness to learn over experience.
- Strong communication skills and a professional, friendly demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable transportation to and from work.
- High school diploma or GED equivalent.