Job Description
Are you a natural people person looking for an exciting opportunity to kickstart your career in the hospitality industry? Grand Horizon Hotel & Suites is currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic team in Fresno, CA.
We believe that a great guest experience begins with a friendly smile. While prior experience is a plus, we are equally focused on hiring individuals with the right attitude, work ethic, and willingness to learn. If you are eager to grow within a supportive environment, we want to meet you!
Why Join Our Team?
- Competitive hourly wage starting at $18.00.
- Comprehensive paid training program for all new hires.
- Health, dental, and vision insurance packages.
- Employee discounts on dining and local attractions.
- Career advancement opportunities within a growing brand.
Don't let a lack of experience hold you back—take the first step towards a rewarding career in hospitality today.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using hotel management software (training provided).
- Answer phone calls and respond to emails in a professional and timely manner.
- Handle guest inquiries regarding local attractions, restaurant recommendations, and hotel amenities.
- Process payments and handle cash transactions with 100% accuracy.
- Assist in maintaining the cleanliness, organization, and safety of the front desk and lobby area.
- Assist other departments as needed to ensure seamless guest operations.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Basic computer literacy and ability to learn new property management systems quickly.
- Ability to multitask in a fast-paced environment while maintaining a professional appearance.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Valid state ID and proof of eligibility to work in the United States.