Job Description
Are you a friendly face looking for your first big break in the hospitality industry? Stellar Hospitality Group is currently seeking a Front Desk Agent to join our dynamic team in Houston, Texas. We offer comprehensive on-the-job training and a supportive environment, making this the perfect opportunity for individuals looking to start a career in customer service without prior experience required.
Join a company where your personality shines, and you are valued from day one. We are looking for motivated individuals who want to grow professionally while providing exceptional service to our guests.
Responsibilities
- Greet and welcome guests with a positive and professional demeanor at all times.
- Manage incoming phone calls, emails, and correspondence efficiently and courteously.
- Process guest check-ins and check-outs using hotel management software.
- Maintain the cleanliness, organization, and welcoming atmosphere of the front desk area and lobby.
- Answer guest questions regarding local attractions, services, and amenities.
- Assist in filing, organizing documents, and handling basic administrative tasks.
- Collaborate with the housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High School Diploma or GED is required.
- Strong interpersonal and communication skills with a friendly attitude.
- Previous experience is a plus, but not required—we provide training!
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Proficient in basic computer usage and MS Office applications.
- Professional appearance and grooming standards.
- Must be a reliable team player with a hunger to learn.