Job Description
Join Our Team as a Guest Services Professional!
We are currently seeking a friendly and organized Front Desk Agent to join our award-winning team at the Downtown Grand Hotel. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a change, we provide comprehensive on-the-job training to help you succeed.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on delivering exceptional service and creating memorable experiences for every visitor who walks through our doors.
What We Offer:
- Competitive hourly pay ($15.00 - $18.00)
- Employee discount on hotel stays and dining
- Comprehensive training program for new hires
- Opportunities for advancement within the company
- Modern work environment with a supportive team culture
Why You'll Love It Here:
We are more than just a hotel; we are a community of dedicated individuals passionate about hospitality. No experience is necessary; we value attitude and work ethic over prior history. If you are eager to learn and grow in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Manage room reservations, handle inquiries, and provide accurate information about hotel amenities and local attractions.
- Answer phone calls professionally and respond to emails in a timely manner.
- Assist guests with special requests, from restaurant reservations to transportation arrangements.
- Process payments and handle cash and credit transactions accurately.
- Monitor the lobby area to ensure a welcoming and safe environment for all guests.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED equivalent (preferred).
- Strong interpersonal and communication skills.
- A positive attitude and a genuine desire to help others.
- Ability to stand for long periods and lift up to 20 lbs.
- Basic computer literacy and familiarity with property management systems.
- Flexibility to work varying shifts, including weekends and holidays.