Job Description
Are you a people person looking for a rewarding career in Indianapolis? Apex Hospitality Management is currently seeking a dedicated and friendly Front Desk Agent to join our team immediately. We offer a no experience required training program for motivated individuals.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a professional and welcoming environment. We value customer service excellence and offer competitive pay, comprehensive benefits, and a positive work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage incoming calls and direct them to the appropriate departments or individuals.
- Process check-ins, check-outs, and room assignments efficiently using property management software.
- Answer guest inquiries regarding local attractions, dining, and hotel amenities.
- Maintain the front desk area, ensuring it is organized, clean, and stocked with necessary supplies.
- Handle cash and credit transactions accurately and resolve any guest complaints or issues with patience and professionalism.
- Assist with administrative tasks such as filing, data entry, and mail distribution.
Qualifications
- High school diploma or GED is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and ability to learn new software quickly.
- Prior customer service experience is a plus, but we are willing to train candidates with no experience.
- Professional appearance and demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Strong attention to detail and organizational skills.