Job Description
Join our award-winning hospitality team as a Front Desk Agent! No experience required – we provide comprehensive training for motivated individuals seeking a dynamic career in customer service. As the first point of contact for our guests, you'll create memorable experiences while handling reservations, check-ins/check-outs, and inquiries. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in the heart of Columbus' thriving tourism industry.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage guest check-in/check-out procedures efficiently using our proprietary PMS system
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and according to protocol
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Proficiency with basic computer applications and technology
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive attitude
- Valid Ohio driver's license (preferred but not required)