Job Description
Are you a people person looking for a rewarding career in hospitality?
We are currently seeking enthusiastic and professional Front Desk Agents to join our dynamic team in the heart of Kansas City, Missouri. We believe that great service starts with great people. That's why we offer comprehensive on-the-job training for candidates with no prior experience.
Join us and become part of a team that prides itself on creating memorable guest experiences. If you have a positive attitude, a strong work ethic, and a desire to learn, we want to meet you!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and check them in/out efficiently, ensuring a smooth start to their stay.
- Communication: Manage the switchboard, answer incoming calls, and respond to guest inquiries promptly and professionally.
- Lobby Management: Maintain the cleanliness, order, and welcoming atmosphere of the front desk area and hotel lobby at all times.
- Problem Solving: Assist guests with directions, local recommendations, and luggage handling to ensure their comfort.
- Administrative Tasks: Process payments, verify identification, and ensure accurate daily reconciliation of cash and credit transactions.
- Guest Support: Address and resolve guest complaints or issues in a calm, empathetic, and solution-oriented manner.
- Event Coordination: Assist with special events, room changes, and concierge services as required.
Qualifications
- Education: High school diploma or GED equivalent.
- Experience: No prior experience required. We are willing to train the right candidate!
- Skills: Basic computer proficiency and typing skills are preferred.
- Communication: Excellent verbal and written English skills with a friendly, professional tone.
- Physical Requirements: Ability to stand and walk for extended periods; ability to lift moderately heavy items (luggage).
- Schedule: Flexibility to work various shifts, including weekends, nights, and holidays.
- Attitude: A high energy level and a genuine passion for providing exceptional customer service.