Job Description
Welcome to the Golden State's premier hospitality destination. We are currently seeking energetic and reliable Hotel Staff to join our dynamic team in Los Angeles. Whether you are just starting your career or looking to transition into the luxury service industry, this is the perfect opportunity to grow with us.
As a key member of our front-of-house team, you will be the first point of contact for our valued guests, setting the tone for a memorable stay. We provide comprehensive training and a supportive environment where no prior experience is required—just a willingness to learn and a passion for excellence.
Responsibilities
- Guest Relations: Provide warm, friendly, and professional greetings to arriving guests and handle check-in/check-out procedures efficiently.
- Reservation Management: Assist with answering phone calls and emails to manage room bookings and inquiries.
- Front Desk Operations: Operate hotel management software to update guest information and process payments accurately.
- Reception Support: Relay messages, handle luggage, and provide local directions or recommendations.
- Area Maintenance: Maintain a clean and organized front desk and lobby area to ensure a welcoming atmosphere.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous hotel or customer service experience is not required; we value attitude and aptitude over history.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Technology: Basic computer literacy and willingness to learn hotel property management systems.