Job Description
Join the Grand Horizon Team
We are seeking a professional and welcoming Front Desk Agent to join our award-winning hotel in the heart of Los Angeles. We are proud to offer entry-level positions with no prior experience necessary, as long as you are eager to learn and possess a great attitude. We provide comprehensive on-the-job training to help you excel in the hospitality industry.
At Grand Horizon, we believe that every guest interaction should be memorable. As a Front Desk Agent, you will be the face of our brand, ensuring our visitors feel valued and comfortable from the moment they arrive.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Free meals and discounted hotel stays.
- Comprehensive training and career advancement opportunities.
- A dynamic and supportive work environment.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Check guests in and out efficiently, processing payments and assigning rooms.
- Answer and direct incoming phone calls and emails with a polite and helpful tone.
- Manage the front desk operations, including mail handling, package deliveries, and key management.
- Assist in maintaining the cleanliness and organization of the lobby area and common spaces.
- Handle guest inquiries regarding local attractions, directions, and hotel amenities.
- Respectfully handle any guest complaints or issues to ensure a positive experience.
Qualifications
- High school diploma or equivalent is preferred.
- Strong verbal communication skills and a friendly demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency is a plus, but we are willing to train the right candidate.
- Reliable transportation is required.
- Must be able to stand for extended periods and lift moderate weights.