Job Description
Welcome to Mesa Grand Resort & Spa, where we pride ourselves on creating unforgettable experiences for every guest. We are currently seeking a dedicated and energetic Front Desk Agent to join our friendly team in Mesa, Arizona.
Do you have a positive attitude and a passion for helping people? You don’t need prior experience in hospitality to apply! We offer comprehensive paid training and a supportive culture that encourages growth. If you are ready to start a rewarding career in the travel and tourism industry, we want to meet you.
Why You’ll Love Working With Us:
- Competitive Pay: Start at $16.00/hour with opportunities for raises.
- Flexible Scheduling: Work the hours that fit your lifestyle.
- Career Growth: Clear pathways to Management and Leadership roles.
- Benefits: Health, dental, and vision insurance for full-time employees.
- Perks: Employee discounts on dining and stays.
Join us and be the first impression our guests ever see.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using hotel property management systems.
- Answer incoming phone calls and emails promptly, providing accurate information.
- Process payments, handle cash transactions, and resolve billing inquiries.
- Maintain a clean, organized, and professional front desk and lobby area.
- Assist guests with local directions, recommendations, and special requests.
- Handle basic maintenance requests and coordinate with housekeeping as needed.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Strong interpersonal and verbal communication skills.
- Friendly, approachable, and professional demeanor at all times.
- Ability to stand and walk for extended periods during shifts.
- Basic computer literacy and typing skills (training provided for specific software).
- Valid driver's license and reliable transportation are preferred.