Job Description
We are seeking a friendly and professional Front Desk Agent to join our dynamic team at Mesa Grand Resort & Spa. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required.
We pride ourselves on providing world-class service to our guests and offer a comprehensive training program to help you succeed in your new role. If you are energetic, detail-oriented, and passionate about customer service, we want to meet you.
Why You'll Love Working Here:
- Comprehensive Training: We provide all necessary training for no-experience candidates.
- Competitive Pay: Earn between $16.00 and $19.00 per hour based on skills.
- Benefits Package: Medical, dental, vision, and paid time off.
- Employee Discounts: Stay at our resort at a discounted rate.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using the property management system.
- Answer incoming phone calls and respond to guest inquiries promptly.
- Handle cash transactions and balance daily reports accurately.
- Assist guests with local recommendations and directions.
- Resolve guest complaints or issues to ensure a positive experience.
- Perform light administrative duties and maintain a clean front desk area.
Qualifications
- Must be at least 18 years of age.
- Strong communication and interpersonal skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must have a valid driver's license.
- Flexibility to work weekends, nights, and holidays as required.