Job Description
Welcome to the vibrant heart of Miami! We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our award-winning team at the Grand Hyatt Miami. We value personality, energy, and a genuine desire to serve. If you are looking to start your career in the hospitality industry without prior experience, this is the perfect opportunity for you.
As the face of our hotel, you will be responsible for creating memorable first impressions. We offer comprehensive training to help you master the art of hospitality, ensuring you feel confident and supported from day one.
Responsibilities
- Greet and welcome guests with a warm smile and professional demeanor upon arrival.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails with a friendly and helpful attitude.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain a clean and organized front desk area at all times.
- Assist in coordinating luggage services and valet parking when necessary.
Qualifications
- No prior hospitality experience required; we are willing to train the right candidate.
- Must be at least 18 years of age.
- Strong communication skills and a positive, customer-focused attitude.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency with computers and basic office software is a plus.
- Must possess a valid driver's license.