Job Description
Join Our Team at the Heart of Minneapolis
We are seeking a dynamic and welcoming Front Desk Agent to join our prestigious hospitality team. If you are a people person looking to kickstart your career in the vibrant Twin Cities, this is the perfect opportunity for you. We provide comprehensive training, so no prior experience is necessary—just bring your energy and positive attitude!
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on exceptional service and are looking for someone who wants to grow within the hospitality industry.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, assist with check-ins and check-outs, and answer any questions about our hotel and local Minneapolis attractions.
- Operations: Manage the front desk efficiently, including answering multi-line phones, processing reservations, and handling inquiries via email.
- Administrative Support: Maintain accurate guest records in our Property Management System (PMS) and handle billing inquiries professionally.
- Reception Duties: Sort and distribute mail and faxes, and coordinate with housekeeping to ensure rooms are ready for arrivals.
- Security & Safety: Monitor the lobby area, ensure guest safety, and follow all security protocols.
- Upselling: Inform guests of our amenities and local dining options to enhance their experience.
Qualifications
- Experience: No prior experience required; we are willing to train the right candidate.
- Education: High school diploma or equivalent is preferred.
- Skills: Basic computer proficiency (Microsoft Office Suite) and ability to learn hotel software quickly.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor with a genuine desire to help others.
- Availability: Must be flexible to work weekends, holidays, and evenings.