Job Description
Join our award-winning team at the Grand Boston Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Boston. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic luxury environment. Perfect for career-driven individuals ready to make an immediate impact!
Responsibilities
- Deliver exceptional customer service to all hotel guests
- Manage check-in/check-out procedures and reservation systems
- Handle guest inquiries, complaints, and special requests promptly
- Maintain pristine cleanliness in guest rooms and common areas
- Collaborate with cross-department teams for seamless operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hotel management systems
- Valid Massachusetts Food Handler's preferred
- High school diploma or equivalent required