Job Description
Welcome to The Grand Metropolitan Hotel, where luxury meets opportunity. We are currently seeking enthusiastic individuals for our Front Desk and Concierge team. Whether you are a fresh graduate or looking for a career change, we offer comprehensive training programs designed to help you succeed in the hospitality industry.
Join us and be part of an unforgettable guest experience. We pride ourselves on our diverse team and commitment to employee growth.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Manage check-in and check-out processes efficiently using our property management system.
- Handle guest inquiries, complaints, and requests with patience and empathy.
- Assist with concierge services, including restaurant reservations and local recommendations.
- Maintain a clean and organized front desk area at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Must be at least 18 years of age.
- Excellent verbal communication skills in English.
- Strong customer service attitude and problem-solving abilities.
- Basic computer proficiency and typing skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and a positive attitude.